Terms & Conditions
Not fun but necessary, please make sure that you read our Terms & Conditions
The Terms accepted at time of booking remain in force for your booking.
1
The Lodges are let for holiday use only, (unless you have prior permission), and must be vacated at the end of the period and no later than 1000 on the day of departure. Check-in commences from 1600.
2
The Lead Guest whose name appears on the booking form (or any electronic or telephone agreement of a similar nature) accepts the conditions of let for the booking and is responsible for listing all names, of all members of the party booking and declaring any dogs, making all payments due and notifying us in writing if any changes or cancellations are required, as well as for the conduct of other members of the party.
3
Bookings will not be accepted if the Lead Guest is under 18
4
The Lodges may be occupied only by those persons listed on the booking form and may not be sub-let.
The use of the Lodges and grounds is only for the Guests booked, not for supporting people staying elsewhere / camping.
Camping or overnighting in campervans on site, is not permitted
5
The Lodges may be occupied only up to the maximum advertised occupancy and for the number of people on the booking.
On arrival or during a stay; if the maximum occupancy is exceeded the Owners will have to ask you to leave.
No refund will be due and you will need to find alternative accommodation
6
The Owners reserve the right to refuse any booking for any reason.
7
The Lead Guest is:-
Responsible for normal everyday cleaning and keeping the property in an orderly fashion.
Agrees to reimburse the Owners for any breakages or damage caused to lodge equipment.
The Lodges have been thoroughly cleaned and inspected prior to your arrival and should be left in a similar condition, a charge may be levied if extra cleaning is required.
Fair wear and tear is accepted.
Many of our guests have commented on how clean our Lodges are and we are proud of our high standards.
A robust clean and disinfect is maintained.
8
You agree to let the Owners know as soon as possible if anything is faulty, broken or you have any complaints and we will do our best to rectify the situation. We cannot accept complaints after your departure.
9
The Owners:-
Will not be liable for any loss or damage to guest’s possessions, or liable for any injuries to persons howsoever caused whilst on lodge grounds.
Cannot be held responsible for noise or disturbance arising outside the boundaries of the grounds of the lodge or from sources beyond our reasonable control, including but not limited to, noise from agricultural equipment or activity, road, rail or air traffic, noise or nuisance from domesticated or wild animals or birds.
Cannot be held responsible for the breakdown of equipment at the property including kitchen or other domestic equipment and although we will do our utmost to get it repaired or replaced we can only do this in a reasonable time scale. Nor are we responsible for the interruption in supply of utilities such as electricity, water, WiFi to the property.
10
WiFi is provided free of charge for guest use, so you accept that sometimes, for technical, legal or operational reasons, it may not be available and speeds cannot be guaranteed.
We do not have city broadband speeds at our location in the Highlands. The WiFi is suitable for normal web surfing, checking emails etc, it is not suitable for heavy data download.
WiFi is supplied on a secure network accessible via password, supported and managed by Camping Connect (T&C’s of use at log on).
All activity is monitored and any excessive or illegal activity may result in suspension of the service. Any issues with the WiFi please contact the Owners.
11
Your dog(s) are welcome in the Lodges that accept pets only. They must be kept on a leash within the lodge grounds, not left alone in accommodation nor allowed in bedrooms or on furniture. It is your responsibility to clear up when your dog fouls.
Please remember to bring food and water bowls, bedding and towels for them, as these are not provided and lodge equipment is not be used for these purposes.
There is a limit of 2 dogs per lodge, cost as advertised.
No other animals are accepted unless you have had prior permission from the Owners.
12
Smoking (or VAPING) is only allowed while outdoors.
An ashtray will be provided, this must be cleaned and any smoking debris disposed of in the outside bin before your departure.
Strictly no use of candles & incense
13
At this time, we are not able to provide EV charge points.
Plugging into a domestic socket is strictly prohibited for safety reasons.
We reserve the right to ask any guest not complying with this condition, to leave.
No refund will be due and you will need to find alternative accommodation
Public EV Charge Points are located in Gairloch https://chargeplacescotland.org/
Payment, Cancellation, Amendment Terms
*Please note these are direct bookings only*
If you have booked through a 3rd party see the conditions on your booking
A non-returnable deposit of 20% of the total booking amount is due to confirm your booking.
The outstanding balance is due no later than 6 weeks before the letting commencement date. (if not paid on time this will constitute a cancellation by the Lead Guest)
For bookings made 6 weeks or less before the commencement date, full payment is due at time of booking.
The balance payment is non-returnable.
(Deposit % and payment dates may vary from the standard, but will be shown clearly during your actual booking)
If you wish to pass on your confirmed booking period to any third party, you must have prior approval from the Owners. Amendment will incur an admin fee of £30 (inc VAT)
Amendments to any booking will be dealt with solely at our discretion. The Owner reserves the right to refuse any requested changes for any reason.
Amendment will incur an admin fee of £30 (inc VAT)
Amendments to dates cannot be made if the arrival date is less than 4 weeks away
In the unlikely event that the property becomes unavailable or uninhabitable and we are unable to locate you to one of our alternative properties, we reserve the right to cancel the booking and contract with you, and will refund all amounts already paid.
However we will not be liable for any losses incurred by yourself for your holiday being cancelled.
We recommend that you take out appropriate holiday insurance
You have the right to cancel your reservation at any time, the deposit and balance payments are non-refundable
We recommend that you take out appropriate holiday insurance
COVID-19 Cancellations:
1. If we have to close the site due to Government Restrictions, then we will refund all monies paid
However we will not be liable for any losses incurred by yourself for your holiday being cancelled.
2. If you are unable to travel because your residence, as given on your booking, has had Government Restrictions placed upon it, preventing you from travelling to our site, then we will refund all monies paid
However we will not be liable for any losses incurred by yourself for your holiday being cancelled.
You may wish to choose an alternative to a refund under circumstances 1, 2:
We can move your booking to an alternative date
We can issue you with a credit for the amount already paid, to be used towards a future booking with us
We are unable to obtain any income insurance to cover our business
There are now insurances available to travellers, which include cover for other eventualities arising from COVID-19 and we strongly advise you to take out cover.
For all other circumstances refer to our standard terms above
The government have now removed all remaining domestic restrictions in Scotland. However, there are still steps you can take to reduce the risk of catching and spreading the virus
For latest COVID-19 information see here:
https://www.gov.scot/publications/coronavirus-covid-19-staying-safe-and-protecting-others/
Phew, now for the fun bit
We look forward to welcoming you to our Lodges and this beautiful area :0)
Updated 1st October 2023